SUMMARY

IT Support Specialist with expertise in technical support, system administration, and cybersecurity. Manages support for over 2000 clients and administers IT infrastructure for over 250 employees. Experienced in Microsoft 365, network infrastructure, and MDM solutions.

PROFESSIONAL EXPERIENCE

IT Support Engineer | Freelance • AVASO Technology November 2025 - Present | Brussels

  • Frontline Support & Resolution: Provided Tier 1, 2 and 3 technical support for diverse end-user issues, ensuring prompt and effective problem resolution via various channels.
  • Operating System & Software Management: Expertly installed, configured, upgraded, and troubleshot a wide range of operating systems (Windows 10, 11) and core business applications, including Microsoft 365
  • Hardware Maintenance & Repair: Performed preventative maintenance and remedial repairs on desktops, laptops, printers, and peripheral equipment, minimizing downtime and extending asset life.
  • Vendor Management & Escalation: Coordinated directly with Third-Party Vendors to efficiently remediate complex or specialized technical issues (e.g., advanced AV problems).
  • Network & Systems Diagnostics: Utilized diagnostic tools to troubleshoot and resolve issues related to network connectivity, hardware, and application software.
  • Cross-Platform Competency: Maintained foundational knowledge of macOS to provide essential support for Apple PC users.
  • IT Ecosystem Awareness: Possessed a broad understanding of the complete IT infrastructure, including Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
  • Documentation & Communication: Maintained accurate and timely ticket updates for all reported incidents and provided clear, professional communication on status and resolution to stakeholders.

IT Support Specialist | Freelance • Dayana Corp (Profirst - TheMerode - Respace) July 2025 - October 2025 | Brussels

  • Microsoft 365 environment management and Microsoft licenses for 250+ employees across multiple sites
  • Account administration, permissions and security (Microsoft Admin Center, Entra ID, Exchange, Active Directory)
  • Configuration and maintenance of Cisco Meraki and Fortinet network infrastructure
  • MDM monitoring for Mac users (Addigy) and ticketing management (HubSpot)
  • Technical documentation (concept) and on-site support with Notion
  • Nextcloud use and configuration
  • VPN Configuration
  • On/Offboarding users
  • Use and setup Odoo software for the TheMerode members
  • Support L1, L2, L3

IT Support Specialist • Urbanpos September 2024 - June 2025 | Lasne

  • Level 1 technical support for Restomax POS application (2000+ customer contracts)
  • Ticket management via Teamleader and Odoo, remote support (Ringover, TeamViewer, AnyDesk)
  • Excel (pivot tables)
  • Router configuration, printer installation, and technical documentation
  • Collaboration with the development team for bug identification

Freelance Accounting & IT Support • GO-PME SCS & Cenotia SRL March 2022 - December 2023 | Louvain-la-Neuve

  • Accounting assistance and IT support for SMEs, implementation of IT solutions

EDUCATION

CTF - CyberWeek 2025 • A6K | Charleroi, 2025 | 9th place professional team event - Capture the Flag and Lock picking Challenges

Cybersecurity Bootcamp • CyberWayFinder | Brussels, 2024 | Intensive training, ISC2 CC preparation, safety principles and risk management

Bootcamp CyberSprint • BeCode | Brussels, 2024 | Penetration testing, network security, vulnerability assessment, and ethical hacking

CTF - CyberWeek 2024 • A6K | Charleroi, 2024 | 1st place team event - Capture the Flag and Lock picking Challenges

Full Stack Java Developer • TechnofuturTIC | Charleroi, 2023 | Java backend development, Angular frontend development, database and API management

CERTIFICATIONS

SEC1 • TryHackMe, 2026 — Cybersecurity Strategy, Malware Analysis, Network Traffic Analysis, Operating Systems (OS), Operational Systems, Password Management, Security, Security Management, Web Application Security

Web Application Pentesting • TryHackMe, 2026 — Authentication, Attacks, Injection Attacks, Advanced Server-Side Attacks, Advanced, Client-Side Attacks, HTTP Request Smuggling

Claude Code in Action • Anthropic, 2025 — Understand coding assistant architecture, Explore Claude Code’s tool use system, Master context management techniques, Create custom automation, Extend functionality with MCP servers

Cybersecurity Introduction • Cisco Training Academy, 2025 — Cyber Best Practices, Cybersecurity, Network Vulnerabilities, Privacy and Data Confidentiality, Threat Detection

Advent of Cyber 2025 • TryHackMe, 2025 — 24 cyber security challenges

DevSecOps • TryHackMe, 2025 — Security for CI/CD pipelines, IaC, containerization, DevSecOps frameworks

Security Engineer • TryHackMe, 2025 — Network/system/software security, risk and incident management

CompTIA Pentest+ • TryHackMe, 2025 — Understanding Windows active directory and attacking Kerberos

Jr Penetration Tester • TryHackMe, 2025 — Pentesting methodologies, enumeration, exploitation and reporting

Web Fundamentals • TryHackMe, 2025 — Web application assessments, industry-used tools

Pre Security • TryHackMe, 2024 — Explore computer networking, offensive/defensive security

Cybersecurity 101 • TryHackMe, 2024 — Networks, cryptography, Linux/Windows/AD, offensive/defensive security

SOC Level 1 • TryHackMe, 2024 — Anomaly detection, endpoint monitoring, SIEM, forensics

Advent of Cyber 2024 • TryHackMe, 2024 — 24 cyber security challenges

SKILLS

Support & Administration: Support L1/L2/L3, Microsoft 365, Entra ID, Exchange, BitLocker, PowerShell, SharePoint, Defender, SCCM/Intune, Automatisations, Teams

Infrastructure & Network: Cisco Meraki, Fortinet, FortiCloud, TP-Link, Router configuration

Tools & Platforms: Odoo, Addigy, Notion, HubSpot, Teamleader, MDM, Nextcloud, N8N

Systems: Kali, Gentoo, Fedora, Red Hat, Arch Linux, Windows, macOS

Cybersecurity: Burp Suite, Nmap, Metasploit, Gobuster, OpenVPN, Telnet, SMBClient, Redis-Cli

Development: Python, Java, Bash, Git, Docker, SQL, C++, C#, Claude Code

Virtualization: VMware, VirtualBox, Proxmox

Practical: TryHackMe, Hack TheBox, Cisco Packet Tracer

Languages: French (Native), English (C2)